Tax Office Supervisor

4 weeks ago


Landover Hills, Maryland, United States H&R Block Full time
Job Title: Associate Team Leader

About the Role:

At H&R Block, we're looking for a skilled Associate Team Leader to support our retail office during tax season. As a key member of our team, you'll be responsible for ensuring quality and consistent execution of our Service Standards, providing daily operations direction for the tax office, and serving as a point of contact for onsite escalated client service concerns.

Key Responsibilities:

Support the Multi-Unit Team Leader in executing and holding tax office associates accountable to Service Standards execution and client service experience

Serve as point of contact for onsite escalated client service concerns

Ensure clients are scheduled properly and conflicts are resolved

Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals

Requirements:

Prior experience working in customer service or a similar role

Strong organizational skills and ability to plan and manage day-to-day office operations

Customer-centric mindset and strong communication skills

Computer proficient with the ability to use MS Office

Demonstrated ability to work independently with minimal supervision

Positive attitude

Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

About Us:

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

What We Offer:

Competitive pay and benefits package

Opportunities for career growth and development

Collaborative and dynamic work environment

Recognition and rewards for outstanding performance

How to Apply:

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application today.
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