Clinical Admissions Coordinator
3 weeks ago
As a Clinical Admissions Coordinator at Peace Club, you will play a vital part in fostering positive relationships with prospective clients, current clients, and alumni. This role is crucial in setting up a client's journey with our organization for success. You will need to possess empathy, excellent listening and communication skills, strong organizational skills with attention to detail, and a desire to be part of a team that prioritizes client satisfaction.
Responsibilities:
1. Coordinate client intake processes with the Admissions Scheduling Lead and manage all front desk responsibilities.
2. Respond to clients and visitors in a courteous manner via phone, email, or in-person.
3. Take messages and provide basic information such as company hours, program fees, and services offered.
4. Assist the admissions team by collecting personal and financial information, accurately entering it into software applications, scheduling consultations, and performing other assigned tasks under the direction of the Clinical Director.
5. Welcome, greet, and direct clients and visitors to sign in and help them find the appropriate location or staff member.
6. Facilitate client flow by notifying therapists of clients' arrival, being aware of delays, and communicating with clients and clinical staff.
7. Protect client confidentiality by securing protected health information and logging off the computer before leaving it unattended.
8. Maintain a clean, organized reception area and ensure office supplies are adequately stocked.
9. Greet and escort new clients to their assigned therapist.
10. Maintain an accurate facility census for all departments.
Requirements:
A high school diploma or equivalent is required, with some college preferred. We prefer candidates with experience working in a clinical or therapeutic environment and a passion for mental health treatment. Excellent verbal and written communication skills, typing abilities, and proficiency in using software applications are essential.
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