Receptionist Team Member
3 days ago
We are seeking a skilled Receptionist Team Member to join our team at Peace Club. As a key point of contact for prospective clients, current clients, and alumni, this role requires exceptional interpersonal skills, attention to detail, and the ability to multitask. The successful candidate will be responsible for coordinating client intake processes, managing front desk responsibilities, and providing excellent customer service.
Key Responsibilities:
1. Provide warm, dignified, and empathetic interactions with clients and visitors.
2. Collect and accurately enter personal and financial information into software applications.
3. Schedule consultations and perform other assigned tasks under the direction of the Clinical Director.
4. Manage the reception area, ensuring it remains clean, organized, and well-stocked with office supplies.
5. Escort new clients to their assigned therapist and maintain accurate records.
6. Collaborate with the admissions team to facilitate smooth client flow and communicate effectively with clients and clinical staff.
7. Protect client confidentiality by following established protocols.
8. Utilize software applications efficiently and accurately to track attendance and update staff on scheduling changes.
9. Refer concerns to the appropriate individuals and act as a liaison between transferring institutions and the facility.
Requirements:
A high school diploma or equivalent is required, with some college preferred. We prefer candidates with experience working in a clinical or therapeutic environment and a passion for mental health treatment. Excellent verbal and written communication skills, typing abilities, and proficiency in using software applications are essential.
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