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**Service Management Trainee

2 months ago

Raleigh, North Carolina, United States Discount Tire Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Service Management Trainee to join our team at Discount Tire. As a Service Management Trainee, you will be responsible for providing exceptional customer service, managing inventory, and leading a team of technicians in a fast-paced service environment.

Key Responsibilities:

  • Install new tires and wheels, ensuring a high level of quality and customer satisfaction.
  • Manage new and existing inventory, maintaining accurate records and ensuring efficient stock levels.
  • Lead a team of 4-5 technicians, providing guidance and support to ensure excellent service delivery.
  • Perform maintenance on tires, including rotations, balancing, repairs, and cleaning, to ensure optimal vehicle performance.
  • Provide a world-class customer service experience, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work 35+ hours per week during regular business hours, maintaining a high level of productivity and efficiency.
  • Participate in hands-on, on-the-job training and development, staying up-to-date with the latest industry trends and technologies.

Requirements:

  • Must have a leadership mindset, with a proven track record of leading teams and achieving results.
  • Must have a valid driver's license, with a clean driving record.
  • Must be able to lift a minimum of 50 lbs, with the ability to work in a physically demanding environment.
  • Must have a high school diploma or equivalent certification, with a strong foundation in math and problem-solving skills.
  • Must be able to function well in a fast-paced environment, with excellent communication and interpersonal skills.

Benefits:

  • Paid training and development opportunities, to help you grow and succeed in your career.
  • Paid holidays and time off, to ensure you have a healthy work-life balance.
  • PTO and vacation time, to allow you to recharge and relax.
  • Employee discounts and perks, to help you save money and enjoy the benefits of working with Discount Tire.
  • 401(k) retirement plan and other benefits, to help you plan for your future.