Customer Service Representative

3 weeks ago


Montgomery, Alabama, United States ASE Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at ASE Credit Union. As a key member of our contact center, you will be responsible for providing exceptional service to our members, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Answering Calls and Responding to Inquiries: Respond to incoming calls and emails from members, determining their needs and providing solutions to their concerns.
  • Performing Teller Functions: Perform various teller functions, including transferring funds, stopping payments, and providing account information, to ensure members' needs are met.
  • Resolving Issues and Escalating When Necessary: Identify and resolve member issues, escalating them to the appropriate staff member when necessary.
  • Cross-Selling and Upselling: Identify opportunities to cross-sell and upsell products and services to members, enhancing their overall experience and increasing revenue.
  • Compliance and Quality: Ensure compliance with all company policies, procedures, and service standards, maintaining the highest level of quality and accuracy in all interactions.
Requirements
  • Experience: Six months to one year of customer service experience, with a college degree satisfying the requirement for two years of experience.
  • Education: High school degree or GED required.
  • Skills: Strong written and oral communication skills, time management skills, ability to prioritize and multitask, logic and reasoning skills, and attention to detail.
Working Conditions

This is a sedentary role that requires occasional lifting of up to 10 pounds and the ability to work extended hours or travel off-site when required. The ideal candidate will be able to work effectively in a team environment and maintain a high level of professionalism in all interactions.



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