Assistant General Manager
1 month ago
Campus Life & Style is a dynamic organization dedicated to providing an unparalleled resident experience and workplace environment. We strive to create value through building a world-class team of passionate individuals, a commitment to a positive company culture, and delivering groundbreaking style and design.
Job SummaryWe are seeking an experienced and customer-centric Assistant General Manager to join our team. As a key member of our leadership team, you will be responsible for providing support, mentorship, and direction to ensure a high level of employee and resident engagement.
Responsibilities- Provide leadership and set a Service Excellence standard for the community.
- Promote harmonious relations among residents, parents, staff, and the surrounding community, while enforcing company policies and standards.
- Assist the General Manager with staff development, training, coaching, and leadership.
- Coordinate and supervise activities of contracted services, including pest control, trash collection, landscaping, snow removal, and major repair contractors.
- Prepare and respond to community aspects, including market analysis, physical condition, policies, procedures, and onsite emergencies.
- Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
- Manage resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documentation.
- Oversee facilities and ensure a safe experience for employees, residents, and guests.
- Coordinate work orders with staff or vendors to ensure requests are met on time and customer satisfaction remains high.
- Maintain occupancy at or above 99% and collections at or above 98% of potential income.
- Perform lease processing and administration, ensuring accuracy of property management software.
- Oversee collections efforts at the property, keeping delinquencies under 2% of income.
- Achieve the highest possible net operating income (NOI) through effective cost control, revenue improvement efforts, and budget management.
- Assist with attracting candidates, hiring new team members, and improving employee retention.
- A Bachelor's degree or 1 year of experience in the student/multi-family housing industry or equivalent combination of education and experience.
- Proficiency in Microsoft Outlook, Word, and Excel, as well as Property Management software (Entrata).
- Working knowledge of market rate and LIHTC programs and Fair Housing Laws and EEO Laws.
- A competitive hourly rate of $26.00.
- A fun and flexible work environment.
- Opportunities for growth and advancement.
- A commitment to a positive company culture.
- A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program.
Campus Life & Style is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.
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