Assistant Manager

2 months ago


Greensboro, United States My City Transportation Full time $33,000 - $69,000
Operation: PARATRANSIT

DUTIES:

Daily Operations Management
  • Ensure proper/timely reporting and data collection procedures are in place and followed. 
  • Support the dispatchers and supervisors in the day-to-day management of operations and service delivery. 
  • Communicate regularly with THE CONTRACTOR staff, particularly regarding operational issues. 
  • Review and verify Operator scheduling efficiency in relation to Service Planning. 
  • Ensure the high quality of service THE CONTRACTOR and our customers expect is maintained or exceeded.
  • Implement programs to minimize service problems and improve service in coordination with THE CONTRACTOR. 
  • Initiate complaint reduction strategies in coordination with other department heads.
  • Develop programs for productivity savings.  
  • Inspect and complete Quality Control checks of the vehicle fleet, taking all necessary corrective actions required. 
  • Communicate all vehicle fleet problems with the General manager. 
  • Manage the performance and assist with performance appraisals of employees.
  • Ensure an excellent relationship with the maintenance manager and support department managers. 
  • Attend Mediation and Arbitration hearings when required.
  • Review and ensure timely follow-up and resolution of customer complaints. 
  • Assist with compliance of the substance abuse testing program by coordinating to ensure Federal and Company standards are consistently met.
  • Conduct and review training classes to ensure compliance with training syllabus, consistency in material and quality of training received.
 Personnel Management 
  • Ensure all employees follow established Safety Procedures. 
  • Payroll inputting and payroll reports.
  • Uniform Inventory Management.
  • Recruiting system and new hire document tracking.
  • Personnel File management.
  • Attendance Tracking.
  • Training management.
  • Ensure optimum operator staffing levels are maintained.
  • Monitor and report the quality of safety related duties and documentation submitted by Supervisors.
  • Facilitate correction and retraining of supervisory personnel as needed.
  • Coordinate and direct accident/incident investigation process to reporting standards requirements of THE CONTRACTOR/ Head Office, and insurance companies.
  Perform other duties as assigned. 


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