Financial Center Assistant Manager
4 weeks ago
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
We're devoted to being a diverse and inclusive workplace for everyone.
We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
This role is responsible for managing a financial center in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively.
Key responsibilities include overseeing of functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance.
Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent.
Responsibilities:- Manages client traffic, engaging and appropriately routing clients, and fosters client retention
- Manages business results through formalized management routines and coaching
- Creates a world-class client experience environment
- Manages market-level initiatives prescribed by market leaders
- Drives operational excellence by engaging employees on business strategy
- Manages organizational priorities and effective execution
- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
- Collaborates effectively to get things done, building and nurturing strong relationships
- Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives
- Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
- Communicates effectively and confidently and is comfortable engaging all clients
- Has the ability to learn and adapt to new information and technology platforms
- Applies strong critical thinking and problem-solving skills to meet clients' needs
- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment
- Can interpret performance results, find opportunities to drive success, and hold others accountable to results
- Can be flexible to work weekends and/or extended hours as needed
- Experience in financial services and knowledge of financial services industry, products, and solutions
- Experience in mortgage, retail, and/or hospitality
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded
- Bilingual skills
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