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Guest Experience Ambassador

2 months ago

Rockville, Maryland, United States free-classifieds-usa Full time

Job Summary:

We are seeking a skilled Guest Experience Ambassador to join our team at the Bethesda North Marriott Hotel & Conference Center. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities:

  • Process guest requests and resolve issues in a timely and professional manner
  • Provide personalized service and ensure a smooth check-in and check-out process
  • Empower guests to make the most of their stay by offering recommendations and insights on local attractions and amenities
  • Collaborate with colleagues to ensure seamless communication and a positive guest experience
  • Maintain a clean and organized workspace, adhering to company standards and procedures

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and conflict resolution skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; prior customer service experience preferred

About Us:

Marriott International is a global hospitality leader, committed to delivering exceptional guest experiences and fostering a culture of inclusivity and respect. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.