Drive Thru Innovation Manager

3 weeks ago

Irvine, California, United States Taco Bell Full time
About the Job

The Customer Access Points Project Manager is responsible for defining the drive-thru of the future for Taco Bell. This role drives impact across the Taco Bell business through maintaining a seamless and satisfying customer journey across various touchpoints, contributing to improved customer satisfaction, loyalty, and brand growth.

Key Responsibilities
  • Partner with the Architecture & Design team to define the drive-thru of the future for Taco Bell, building on our history of innovation and drive-thru excellence (inclusive of the well-publicized Defy restaurant) to serve more customers more quickly with Team Members set up for operational excellence to achieve new levels of transactional throughput and a differentiated and superior customer experience.
  • Establish mechanisms to identify and share innovative best practices, especially across dual lane drive-thrus and newer formats, across the system.
  • Determine which elements of future designs have a clear ROI and can be scaled in a retrofit solution across existing restaurants.
  • Regularly update stakeholders on project progress, milestones, and potential issues.
  • Efficiently manage third-party vendors and suppliers by allocating and managing resources effectively, including personnel, technology, and budget, to ensure goals are executed smoothly and efficiently.
  • Ensure that customer access points adhere to relevant industry regulations and security protocols, especially in cases involving personal and sensitive customer information.
Requirements
  • Bachelor's degree; Master's degree preferred or equivalent years of experience.
  • 8+ years of experience with restaurants or food service environments preferred.
  • Proven ability to drive change and tangible innovation within established brand and operating models.
  • Track record of breakthrough innovation in a retail environment leading to new systems and operating models that enable transformational transactional throughput and a faster and more pleasant customer pickup experience relative to prior formats and operating models.
  • Strong organizational skills, with the ability to work independently, multi-task, and adapt to change in a complex, fast-paced, and deadline-driven environment.
  • The ability to prioritize and proactively manage multiple tasks with the desire to have a large impact on our organization.
What We Offer
  • Hybrid work schedule and year-round flex day Friday.
  • Onsite childcare through Bright Horizons.
  • Onsite dining center and game room (yes, there is a Taco Bell inside the building).
  • Onsite dry cleaning, laundry services, carwash.
  • Onsite gym with fitness classes and personal trainer sessions.
  • Up to 4 weeks of vacation per year plus holidays and time off for volunteering.
  • Tuition reimbursement and education benefits.
  • Generous parental leave for all new parents and adoption assistance program.
  • 401(k) with a 6% matching contribution from Yum Brands with immediate vesting.
  • Comprehensive medical & dental including prescription drug benefits and 100% preventive care.
  • Discounts, free food, swag and... honestly, too many good benefits to name.

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