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Nurse Manager
2 months ago
Serves as the nursing manager within the Mental Health Residential Center for Addiction Medicine (ADDM) or Mental Health (MH) services as assigned. Supervises department nursing staff to meet the needs of patients, visitors, physicians, and staff. Shares responsibility with the Clinical Services Manager for coordination of activities within the facility to ensure efficient operations and to assure the implementation of regionally consistent practices, processes, and protocols to achieve excellence in quality of care, service, access, resource utilization, employee/physician satisfaction, and workplace safety.
Key Responsibilities:
- Supervise and mentor RN, CNA, Milieu Counselor, and Unit Specialist staff working within the facility, identifying and preventing potential problems. Provide administrative presence for staff, assist with training, problem-solving, and coaching. Provide training and ensure staff competencies are maintained. Identify and follow up on patient care issues. Observe staff and initiate corrective action if required, reporting appropriate information to the Residential Administrator. Assist in developing performance standards and measurements for systematic review. Audit performance and ensure regulatory compliance. Review and resolve Event Reports and report appropriate information to the Residential Administrator, Addiction Medicine Medical Director, or Mental Health Residential Medical Director. Assist in developing measures for quality and performance. Work with management to improve and develop work flows that support efficiencies and improve service delivery. Motivate, educate, and correct staff as needed. Acknowledge positive staff behavior. Clearly communicate expectations to staff.
- Review and oversight responsibilities for staff scheduling. Work in conjunction with MH Clinical Services Manager and/or ADDM Clinical Services Manager and the Residential Administrator to make appropriate staffing decisions using clinical judgment, nursing workload measurement system, and budget. Work with charge RN and team to manage staffing levels as needed during shift. Balance available resources with patient needs. Assist in selection, development, and retention of competent and satisfied staff. Recruit, interview, select, orient, and provide training. Address issues requiring disciplinary action up to and including termination. Conduct performance evaluations and recognize achievements. Provide clinical leadership and oversight of staff in the provision of nursing and other clinical services through nursing professional practice standards and Kaiser Permanente standards of care. Implement, supervise, and maintain clinical practice and quality management standards, staff competencies, and ongoing development in accordance with regulations and accreditation requirements; ensure patient safety at point of care.
- Oversight responsibility to assist staff and physicians in ensuring that members receive safe, competent care while in the MH/ADDM residential facility and that all of their needs have been met. Liaison with nursing departments at medical centers.
- Ensure the ongoing identification, evaluation, and implementation of cost restructuring efforts and revenue optimization. Actively communicate departmental support of organizational goals, importance of fiscal responsibility, and mission to support healthy workers.
Requirements:
- Minimum three years of relevant clinical or related healthcare experience.
- Minimum three years of applicable leadership experience, such as charge nurse, lead, or supervisor, or program/project management experience or related consulting experience.
Preferred Qualifications:
- Minimum three years of leadership experience in an acute mental health or addiction treatment setting.
- Knowledge of addiction medicine or mental health care for program-specific populations.
- Knowledge of unit/program organization and administrative leadership. Knowledge of union contract administration.
- Working knowledge of the Kaiser Permanente organization and business systems.
- Knowledge of regulations governing mental health and addiction medicine facilities.
- Ability to effectively utilize continuous quality improvement and patient safety practices to assure the provision of quality patient care.