SAP CRM Functional Analyst

4 days ago


Mason, Ohio, United States Golden Resources. Inc. Full time
About the Role

We are seeking a highly skilled SAP CRM Functional Analyst to join our team. The successful candidate will be responsible for the architectural design of the implementation and on-going use of the CRM system.

The SAP CRM Functional Analyst will lead design sessions, review and approve all activities related to the CRM system, configure the system as needed to meet business objectives, participate in gathering requirements and provide guidance on recommendations, and collaborate with the business on current processes and propose solutions to enhance current processes.

Key Responsibilities:

  • Architectural design of the implementation and on-going use of the CRM system
  • Lead design sessions and review and approve all activities related to the CRM system
  • Configure the system as needed to meet business objectives
  • Participate in gathering requirements and provide guidance on recommendations
  • Collaborate with the business on current processes and propose solutions to enhance current processes

Requirements:

  • Bachelor's degree in Business or Technical related field
  • Minimum 8 years of IT experience using SAP (which must include 6 years of configuration experience)
  • Minimum 8 years of experience configuring SAP CRM, which must include gathering requirements, configuring, and customizing
  • Minimum 5 years of experience creating transports and tasks for change management
  • Minimum 5 years of SAP CRM experience in a Fortune 1000 or like enterprise
  • Minimum 3 years of experience providing technical and functional leadership, coaching, and mentoring to team members with proven success on enterprise-wide software development projects
  • Minimum 2 full lifecycle implementations in SAP CRM, with responsibilities for the design of the implementation
  • Minimum 1 year of experience communicating technical and business issues/solutions to all levels of management
  • Experience with SAP CRM 7.0 best practices in areas of CIC, Sales and Service and Functional Configuration experience in Account and Contact Management, Organizational Management, Transaction Types & Item Categories, Partner Determination Procedures, Action Profiles, Status Management, Data Management, Text Management, Categorization schema, ERMS, Pricing, Products, Middleware Monitoring and CRM WEB UI Configuration of Business Roles, WorkCentre s, Navigation Profiles, Technical Profiles, Transaction Launcher, etc.
  • Experience with CRM - ECC integration for Product, Customer & Contact, Pricing, Transactions, and Employee Data
  • Experience with understanding ABAP coding and debugging skills
  • Experience in complex SAP environments, supporting multiple SAP components preferred
  • Experience working with custom FIORI and custom mobile applications preferred


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