Customer Service Collections Specialist

1 week ago


Whiteville, Tennessee, United States CornerStone Staffing Full time

**Job Summary**

CornerStone Staffing is seeking a highly skilled Customer Service Collections Specialist to join their team in a financial institution's collections department. As a key member of the team, you will be responsible for providing exceptional customer service and negotiating payment arrangements with clients to cure delinquency.

**Key Responsibilities:**

  • Meet performance expectations for collection efforts for assigned accounts
  • Provide exceptional customer service to clients
  • Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
  • Document all collection efforts for each assigned account in accordance with established procedures

**Requirements:**

  • Good job stability is required
  • 1+ years of customer service experience
  • Previous experience in a call center

**What We Offer:**

  • Competitive hourly rate of $15/hour, with the potential to increase to $22/hour once hired on
  • A comprehensive benefits package, including 401K with a 6% match and pension plan
  • Paid time off and the option to work in a hybrid environment if meeting attendance and KPI requirements

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