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Outside Parts Sales Representative
2 months ago
We are a leading agricultural equipment dealer with 36 locations serving a diverse group of customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, LLC, we pride ourselves on our commitment to our customers, employees, and community. Our employees and management stay close to our customers and strive to serve them quickly and efficiently in each local area.
Our work culture is built on strong values, including a commitment to excellence, a customer-centric approach, and a collaborative team environment. We work with excellent people every day – our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, LLC, we strive to be the premier agricultural equipment dealer in our region by serving our customers with dedication and integrity.
We offer the opportunity for stable, rewarding, and challenging work with a large and growing company that still maintains the feel of a small business. At Quality Equipment, LLC, there are opportunities to grow and advance in your career.
We are currently seeking a highly motivated and customer-focused Outside Parts Sales Representative to join our team in our Whiteville branch:
Key Responsibilities- Market and sell parts and service solutions to customers through special promotions, quality assurance packages, extended warranties, and machine inspections.
- Communicate customer complaints to the appropriate department(s) to achieve a quick resolution and ensure maximum customer satisfaction.
- Provide parts and service solutions to customers, including maintenance and repair services.
- Assist with counter sales to support customer needs, including weekend work as required.
- Responsible for the coverage, retention, development, and acquisition of all customers within an assigned territory or sales market for parts and service.
- Collect and update customer equipment information for use in parts, service, and sales marketing promotions.
- Deliver parts to customers as required, including pulling parts and loading for the day.
- Provide feedback about pricing and promotions of competitors.
- Regularly clean and properly maintain company vehicles to protect company assets and represent Quality Equipment, LLC professionally.
- Attend required training meetings to promote overall employee and dealer development.
- Provide constructive input on parts and service marketing plans.
- Assist with after-hours parts phone service, when necessary.
- Other duties as required for overall location functionality.
- High School Diploma or equivalent experience.
- 1+ year experience in Parts Department operations.
- Ability to use standard desktop applications, such as Microsoft Office and internet functions.
- Ability to write and speak effectively to individuals and groups.
- Ability to work extended hours and weekends.
- Excellent customer service skills.
- AG background, preferred.
- Valid driver's license for potential driving situations.
- Must maintain driving records per insurance carrier standards.
- Weight Requirements: Lifting up to 50 lbs.
- Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting, and repetitive keyboarding for long durations of time.
- Visual: Working with PC, smart devices, and close detailed work.
- Driving: Occasional – Short and long distances.
- Dexterity: Ability to grasp and manipulate standard tools and office equipment.
Our employees receive competitive wages and can participate in the benefits, which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match, and a company discount. In addition, Quality Equipment, LLC provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.
