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IT Systems Manager

2 months ago


Honolulu, Hawaii, United States Empower AI Full time

Overview

Empower AI is a leading provider of AI solutions for government agencies. Our mission is to empower government leaders with the tools to elevate their workforce and drive meaningful transformation. With a proven track record of solving complex challenges in Health, Defense, and Civilian missions, we leverage our expertise to deliver a practical and sustainable path for clients to achieve transformation that is true to who they are, what they do, and how they work.

Responsibilities

Key Functions:

  • Responsible for high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations, and servers.
  • Coordinates, directs, and performs complex software installations and upgrades to operating systems and layered software packages.
  • Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
  • Continually monitors and tunes multiple systems to achieve optimum performance levels.
  • Interprets and/or discusses information with others, which involves terminology or concepts not familiar to many people; regularly provides advice and recommends actions involving rather complex issues.
  • May resolve problems within established practices.
  • Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities.
  • Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations.
  • Plans and implements the modernization of servers.
  • Develops, implements, and promotes standard operating procedures and schedules.
  • Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
  • Develops and implements new standards, policies, and procedures.
  • Works closely with Network and Systems Analysts to help determine and develop the systems that will be implemented.
  • Leads and directs work of lower-level Systems Administrators.

Qualifications

Minimum Requirements:

  • Bachelor's Degree or equivalent related experience.
  • ITIL v4.
  • IAT-II.
  • Education/experience in one of the following: SQL, Windows Server 2016/2019, VMware, Linux.

Experience Required by Level:

  • 13+ Years.

Physical Requirements:

This position requires the ability to perform the below essential functions:

  • Sitting for long periods.
  • Standing for long periods.
  • Ambulate throughout an office.
  • Ambulate between several buildings.
  • Stoop, kneel, crouch, or crawl as required.
  • Repeatedly lift and carry weight up to 25 pounds.
  • Travel by land or air transportation 15%.