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Hardware Operations Manager
2 months ago
This role is responsible for leading the day-to-day activities of the hardware operations in a retail store, ensuring the hardware, stocking, clean team, etc. areas are fully staffed, trained and operating to company standards. The Hardware Operations Manager is also responsible for the financial aspects of the hardware operations of the store.
Key Responsibilities- Inventory Management: Responsible to order and maintain inventory in the center store hardware departments.
- Order Validation: Review and validate received orders for amount, quality, count or weight, condition and ensure all product is stored in appropriate areas.
- Team Management: Manage a team that completes all hardware stocking, to ensure product quality protection, accuracy per established guidelines.
- Product Knowledge: Maintain familiarity with all products carried in the department.
- Sales Promotion: Know the ad items, special prices, coupon deals or other features that apply to the store's sales program.
- Labor Management: Implements and maintain work schedules, labor control and payroll expense control programs for the department.
- Customer Service: Implements the OWN IT (One customer to Wow Now by Interacting and providing Total satisfaction) service programs, and models high standards of service to achieve a customer-oriented store.
- Department Management: Responsible for department management including staffing, training, performance management and career development of associates, and developing and monitoring department goals.
- Financial Management: Develop and monitor department budget as required.
- Process Improvement: Make recommendations to improve current programs and processes.
- Department Maintenance: Maintain a clean, attractive and well stocked department.
- Education: High School Graduate (Required) or Equivalent (GED).
- Experience: Two years of retail experience preferred. One-year supervisory experience.
- Skills: Strong written and verbal communication, and bookkeeping skills. Good organization, prioritization, decision-making, problem solving and conflict management skills. Strong leadership abilities with capability to work in a hands-on environment. Good strategic planning and business acumen skills. Good knowledge of retail store operations; knowledge of retail management systems. Proficient in Word, Excel and PowerPoint.
- Language: Depending on company location, ability to communicate in Spanish is highly desirable.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.
