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Relationship Banker

2 months ago

Brooklyn, New York, United States Bank of America Full time
About the Role

We are seeking a highly motivated and customer-focused Relationship Banker to join our team at Bank of America. As a Relationship Banker, you will play a critical role in building and maintaining strong relationships with our clients, providing them with exceptional service and support to meet their financial needs.

Key Responsibilities
  • Engage with clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
  • Accurately and efficiently process cash transactions for clients as needed.
  • Build relationships with clients to meet their financial needs and provide them with tailored solutions to achieve their financial goals.
  • Follow established processes and guidelines in daily activities to ensure compliance with all applicable laws and regulations.
  • Manage financial center traffic, appointments, and outbound calls effectively to ensure a seamless client experience.
  • Drive the client experience by providing exceptional service and support to meet their needs and exceed their expectations.
Requirements
  • Highly motivated and customer-focused individual with a strong work ethic and intense focus on results.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and colleagues.
  • Ability to learn and adapt to new information and technology platforms.
  • Confident in identifying solutions for new and existing clients based on their needs.
  • Strong critical thinking and problem-solving skills to meet clients' needs.
  • Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.
Preferred Qualifications
  • Experience in financial services and knowledge of financial services industry, products, and solutions.
  • One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
  • Six months of cash handling experience.
  • Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration, or finance.