Sales and Customer Service Representative

5 days ago


League City, Texas, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our wellness programs, and supporting the growth of our client base.

Key Responsibilities
  • Provide outstanding customer service and ensure a positive experience for all clients
  • Promote the value of Total Body Care by educating clients on new and expanded services and selling the Massage Envy Wellness Program
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
  • Grow and retain a client base through in-person and phone/email outreach
  • Assist with filing, laundry, inventory, and other front desk duties as needed
What We Offer
  • Competitive base pay of $12/hour plus bonuses and commissions
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 10% off Obagi, Jan Marini, and PCA Products
  • 5% off Biofreeze, Aromatherapy, and CyMe Products
  • 50% off the member rate for massage, stretch, and facial services
Requirements
  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services
Our Culture
  • Trained leadership that is invested in your success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge


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