Restaurant Operations Manager

1 week ago


Farragut, United States IHOP Full time
Job Overview

We are seeking a highly skilled and experienced General Manager to lead our IHOP restaurant in Turkey Creek. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.

Key Responsibilities
  • Leadership and Team Management
    • Oversee the daily activities, performance, and workload of your team to ensure seamless operations.
    • Foster a culture of teamwork, respect, accountability, and trust among team members.
    • Reward and discipline team members, address complaints, and resolve problems in a fair and timely manner.
  • Business Operations
    • Execute annual financial, local restaurant marketing, guest service, and human resource objectives for your assigned unit.
    • Monitor and control expenses, inventory, and labor costs to maximize profitability.
    • Ensure compliance with local, state, and federal regulations, including sanitation practices and safety measures.
  • Customer Service
    • Connect with guests and handle complaints in a professional and timely manner.
    • Implement strategies to improve customer satisfaction and loyalty.
  • Training and Development
    • Recruit, train, and retain high-performing team members to maintain a strong food service team.
    • Develop and implement training programs to enhance team skills and knowledge.
Requirements
  • 2+ years of management experience in a fast-paced, casual dining environment.
  • Proficiency with Microsoft Office, including Word and Excel.
  • Valid driver's license and reliable transportation.
  • Willingness to undergo a background check upon hire.
  • Proven leadership skills and ability to motivate and inspire team members.


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