Restaurant Operations Manager

2 months ago


Farragut, United States IHOP Full time
Job Opportunity at IHOP

We are seeking a highly skilled and experienced Night Shift Manager to join our team at IHOP in Turkey Creek. As a Night Shift Manager, you will be responsible for overseeing the daily operations of our restaurant during evening hours, ensuring that our guests receive exceptional service and that our team members are well-trained and motivated.

Key Responsibilities:
  • Shift Operations: Run shifts alongside or in the absence of our Assistant Manager and General Manager, ensuring seamless execution of our service standards.
  • Team Supervision: Assign responsibilities to each Team Member and supervise their performance, providing constructive feedback and coaching to improve their skills.
  • Training and Development: Assist with the training of new Team Members and refresher training for current Team Members, ensuring that they have the necessary skills to provide excellent service.
  • Quality Control: Enforce our quality standards and help resolve any customer complaints, ensuring that our guests have a positive experience.
  • Inventory Management: Check for the correct quantity and quality of deliveries, and review daily sales reports and receipts to ensure accuracy.
Requirements:
  • Experience: Previous experience in the food service industry, preferably in a leadership role.
  • Leadership Skills: Proven ability to lead and motivate a team, with a strong focus on customer satisfaction.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with Team Members, management, and guests.
Benefits:
  • Competitive Salary: $15 per hour, depending on experience.
  • Benefits Package: Paid Vacation, Monthly Bonus Opportunities, Health Insurance, Dental Insurance, Vision Insurance, and more.

IHOP's mission is to spread more joy to more guests, every day. We strive to create a warm and welcoming atmosphere for our guests, where they feel comfortable and familiar. As a Night Shift Manager, you will play a critical role in achieving this mission, ensuring that our guests receive exceptional service and that our team members are well-trained and motivated.



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