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Strategic Customer Insights Advisor

1 month ago


Portland, Oregon, United States PacifiCorp Full time
About PacifiCorp

PacifiCorp is a leader in the utility industry, committed to delivering exceptional customer service and promoting environmental sustainability. Our team of experts works together to drive innovation and excellence in everything we do.

Salary Range: $115,900 - $136,300 per year

This role offers a competitive salary and the opportunity to grow your career in a dynamic and supportive environment. As a valued member of our team, you will be eligible for an annual discretionary performance incentive bonus of up to 15.00% of salary.

Job Description

We are seeking a highly skilled Strategic Customer Insights Advisor to join our Resource Planning team. In this role, you will provide advice and counsel to management and client organizations, conducting special studies and analyses to develop recommendations and strategies for improving customer outcomes. Your expertise will help shape our company's approach to customer-centricity, ensuring that our services meet the evolving needs of our customers.

Key Responsibilities:
  • Manage research activities, analyses, and reporting for PacifiCorp's ongoing compliance with relevant regulations and requirements related to customer benefits and metrics.
  • Provide leadership on best practices, emerging trends, and creative thinking on developing and establishing metrics for measuring effectiveness of Company's diversity, equity, and inclusion strategies.
  • Lead data synthesis, analysis, tracking, reporting, and visualization by defining customer equity metrics, frameworks, and objectives, gathering and auditing customer equity metrics, building and maintaining a tracking database, and responding to internal and external data requests.
  • Serve as a subject matter expert in the discipline and provide authoritative consultation and recommendations to senior management.
  • Report complex information in simple terms and communicate to internal and external stakeholders.
Requirements:
  • Bachelor's degree in economics, statistics, mathematics, business administration, or a related field.
  • A minimum of seven years of customer-focused experience in a utility industry or directly related to the position responsibilities.
  • Advanced knowledge of the regulated energy industry.
  • Knowledge of diversity, equity, and inclusion and/or environmental justice frameworks & fundamentals.
  • Advanced proficiency with statistical and data processing software, such as R, python, SAS, or Stata, as well as data visualization tools like Looker or Tableau.
Benefits:
  • Competitive salary range: $115,900 - $136,300 per year
  • Annual discretionary performance incentive bonus of up to 15.00% of salary
  • Comprehensive benefits package, including health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, and paid bereavement leave