Customer Support Associate
19 hours ago
We are seeking a highly skilled Customer Support Associate to join our team at Easy Recruiter. As a key member of our customer service team, you will be responsible for providing exceptional support to annuity customers via telephone.
Responsibilities- Provide service to annuity customers by responding to requests regarding insurance and financial service products and benefit plans.
- Research and respond to requests and discuss options regarding various aspects of the policy, including status of claims, policy provisions, values, basic procedures, etc.
- Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing.
- Efficiently access multiple electronic systems to provide complete response.
- Work at all times to enhance and strengthen the relationship between the customer and our clients.
- Support special campaigns as needed, or if solicited by the customer.
- FINRA Series 6 certification preferred; must obtain as job requirement through blended self-study and on-the-job training.
- Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting, and marketing organizations.
- Excellent oral and written communication skills.
- Superior telephone etiquette.
- Excellent listening skills and ability to articulate ideas.
- Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of our clients.
- Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
- Strong organizational skills.
- Demonstrated ability to manage stress.
- Strong computer skills.
- Ability to think outside the box to generate innovative process improvements.
- Strong math and analytical skills.
- High School Diploma required.
This is a remote work opportunity within the United States of America.
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Customer Support Associate
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Customer Support Associate
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Customer Support Associate
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