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International Logistics Associate

2 months ago

Brisbane, California, United States Expeditors Full time
Job Description

At Expeditors, we're not just in the shipping business; we're in the information business.

We're a Fortune 500 company with a worldwide network of over 300 locations across six continents, employing more than 18,000 trained professionals. Our customized solutions and seamless, integrated information systems satisfy the increasingly sophisticated needs of international trade.

Scope of Position:

As a Customs Brokerage Agent, you'll ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department.

Key Responsibilities:

  • Ensure smooth and timely shipment process flow
  • Accurately and timely enter data into our operational system based on defined metrics
  • Track and trace shipments
  • Provide proactive and clear communication to internal and external customers
  • Accurately and timely client billing, including dispute resolution
  • Understand customer expectations to ensure all elements of the SOP and KPI's are met
  • Ensure compliance to company policies and external regulations
  • Complete cross-training to support team coverage
  • Professionally represent Expeditors to our customers, service providers, and government agencies

Expectations:

  • Continually identify areas to improve efficiency
  • Embrace and adopt technology to optimize work
  • Achieve a standard of 52 hours of training per year, including all mandatory trainings
  • Drive and develop customer relationships to exceed expectations
  • Have a sense of urgency and be willing to help by offering solutions

Qualifications:

  • Knowledge and/or prior experience of industry-specific qualifications
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)

Additional Information:

  • Expeditors offers excellent benefits, including paid vacation, holiday, sick time, health plan, life and long-term disability insurance, 401(k) retirement savings plan, employee stock purchase plan, training and personnel development program
  • Expected compensation $22.00 to $33.00 per hour