Senior Laser Technical Support Specialist

3 days ago

Brisbane, California, United States Cutera Full time
Job Title: Senior Laser Technical Support Engineer

We are seeking a highly skilled and experienced Senior Laser Technical Support Engineer to join our team at Cutera. As a key member of our technical support team, you will play a crucial role in ensuring the seamless operation of our medical and aesthetic laser systems.

Job Summary:

The Senior Laser Technical Support Engineer will provide technical support and guidance to customers via phone, email, and on-site visits to resolve technical issues related to our laser or aesthetic devices. You will collaborate with field service engineers to diagnose and resolve complex technical problems efficiently.

Key Responsibilities:
  • Provide technical support and guidance to customers via phone, email, and on-site visits.
  • Collaborate with field service engineers to diagnose and resolve complex technical problems.
  • Develop and maintain service manuals, service bulletins, and engineering change orders (ECO) to document product specifications and procedures.
  • Create and update training curricula, agendas, presentations, and materials for internal and external training programs.
  • Conduct training sessions for field service engineers, and commercial and internal teams to ensure comprehensive product knowledge and installation, preventive maintenance, troubleshooting skill, and process.
  • Serve as the lead trainer for global field service operations, delivering training sessions across North America and internationally.
  • Collaborate with the R&D and product development teams to provide feedback on product improvements and enhancements based on customer feedback.
  • Assist in managing spare parts inventory and logistics to ensure timely availability of components.
  • Maintain accurate and detailed records of technical support interactions and solutions.
  • Update and keep accurate records of field service activities and parts used.
Requirements:
  • Bachelor's or Associate degree with at least 2 years of college education in a related field (Engineering, Electronics, or equivalent), or a background in Biomedical Engineering.
  • Minimum of 3 years of experience in a technical support, field service engineering, or depot service engineering role within the medical or aesthetic laser industry.
  • Strong problem-solving skills with the ability to troubleshoot and resolve technical issues effectively.
  • Proficiency in using technical documentation software and tools.
  • Excellent written communication skills to create service manuals, service bulletins, and training materials.
  • Ability to lift at least 60 pounds.
  • Exceptional interpersonal skills and the ability to work effectively in a team environment.
  • Detail-oriented, organized, and capable of managing multiple tasks simultaneously.
  • Strong commitment to customer satisfaction and providing exceptional service.
  • Availability to work on-site at our San Francisco office from Monday to Friday.
  • Willingness to travel internationally to conduct training sessions for global field service operations.
What We Offer:

Cutera offers a competitive salary, benefits, ESPP, and stock options. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Applicants responding to this posting must be able to provide proof of eligibility to work in the United States.

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