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Customer Experience Manager
2 months ago
As a Customer Experience Manager at Five Below, Inc., you will play a pivotal role in driving customer satisfaction and loyalty. Reporting directly to the Store Manager, you will lead a team of Support Leads, Lead Cashiers, and associates, ensuring seamless front-end operations, cash management, cleanliness, safety, and sales growth.
Key Responsibilities- Customer Experience: Ensure all associates and managers deliver exceptional customer service, exceeding customer expectations and driving CSAT score goals.
- Front End Operations: Lead and train staff on high-quality customer service, ensuring fast, friendly, and efficient checkout experiences.
- Store Maintenance: Maintain store cleanliness, recovery, and readiness for customers at all times, adhering to Five Below's Standard Operating Procedures.
- Leadership and Development: Supervise, train, coach, and develop associates, fostering a positive and inclusive work environment.
- Financial Management: Drive sales growth, control expenses, and manage cash handling procedures, including bank deposits and register functions.
- Merchandising and Inventory: Assist in receiving, stocking, and merchandising procedures, ensuring accurate inventory management and visual merchandising standards.
- Store Operations: Perform opening and closing store procedures, manage store maintenance, and ensure compliance with Human Resources policies and procedures.
- Education: High School Graduate or equivalent; College experience preferred.
- Experience: Minimum 2 years of management experience.
- Skills: Excellent verbal and written communication skills, ability to multi-task, creative thinking, and ability to maintain composure under pressure.
Five Below, Inc. is a fast-paced and dynamic retail company that offers a unique shopping experience. We are committed to providing an inclusive and supportive work environment that fosters growth and development.
