Customer Service Representative 2

4 hours ago

Garden Grove, California, United States Safran Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative 2 to join our team at Safran Cabin. As a key member of our Customer Support Services team, you will play a pivotal part in ensuring the highest level of customer satisfaction and engagement.

Key Responsibilities
  • Process sales orders accurately and enter them within a timely manner using our company ERP system.
  • Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly.
  • Validate entered order information by checking against customer purchase orders.
  • Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams.
  • Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts.
  • Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on the customer satisfaction.
  • Coordinate order and shipping related matters with production, planning, shipping and responsible stakeholders.
  • Coordinate customer complaint handling in cooperation with the department manager.
  • Educate internal customers and departments on customer characteristics in order to improve sales and profitability.
About Safran

Safran is a global leader in the aerospace and defense industry, with a rich history spanning over 80 years. We are committed to providing innovative solutions and exceptional customer service to our clients. Our team is passionate about delivering high-quality products and services that meet the evolving needs of our customers.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented and diverse team.
Requirements
  • High school diploma required; Bachelor's degree preferred.
  • 4-5 years of data entry and customer service experience.
  • Intermediate skills in Microsoft Excel, PowerPoint, and Word.
  • Knowledge and understanding of basic ERP/MRP functions and applications is preferred.

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