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Front of House Shift Lead

2 months ago

Riverside, California, United States Chick-fil-A Central Ave & Riverside Plaza Full time
Job Summary

We are seeking a highly motivated and experienced Front of House Shift Lead to join our team at Chick-fil-A Central Ave & Riverside Plaza. As a Front of House Shift Lead, you will play a pivotal role in ensuring that our restaurant runs smoothly during your shift. You will lead a team of front-of-house team members, providing exceptional customer service and maintaining high standards of quality and cleanliness.

Key Responsibilities
  • Team Leadership: Supervise and support front-of-house team members, fostering a positive and productive work environment.
  • Customer Experience: Ensure every guest receives friendly, efficient service and that their needs are met promptly.
  • Operational Oversight: Manage daily operations during your shift, including cash handling, order accuracy, and food presentation.
  • Problem Resolution: Address any guest concerns or issues that arise, using effective problem-solving skills to ensure satisfaction.
  • Inventory Management: Assist with inventory tracking and ordering supplies as needed to maintain operational efficiency.
  • Cleanliness and Safety: Ensure compliance with health and safety regulations, maintaining a clean and organized work environment.
Qualifications
  • Leadership Skills: Previous experience in a supervisory role or as a team member in a fast-paced environment.
  • Customer-Focused: Strong commitment to providing excellent customer service and creating a positive guest experience.
  • Management Experience: Previous experience in a managerial or supervisory role in a restaurant or food service environment is required.
  • Team Player: Ability to motivate and inspire team members to achieve their best.
  • Effective Communication: Strong verbal communication skills for interacting with both guests and team members.
  • Flexible Availability: Willingness to work various shifts, including weekends and holidays.
Benefits of Joining Our Team
  • Sundays Off: Enjoy a well-deserved break on Sundays.
  • Welcoming Environment: Work in a positive and supportive team environment.
  • Culture of Care: Be part of a company that values its employees and customers.
  • Competitive Pay: Receive a competitive salary and benefits package.
  • Career Advancement Opportunities: Grow your career with Chick-fil-A and take on new challenges.
  • Leadership Development: Develop your leadership skills and become a leader in our team.
  • Employee Meals & Discounts: Enjoy employee meals and discounts on our menu items.
  • Education Scholarships: Receive education scholarships up to $2500.
  • On-the-job Training: Receive comprehensive on-the-job training to help you succeed in your role.
  • Flexible Schedules: Enjoy flexible schedules to balance your work and personal life.