Experienced Client Service Representative

2 weeks ago


Sylvania, Ohio, United States VCA Animal Hospitals Full time
Client Service Representative

We are seeking an experienced Client Service Representative with exceptional communication skills and strong organizational abilities to join our team part time.

At VCA Animal Hospitals, we prioritize our mission statement: your pet's health is our top priority and excellent service is our goal. We strive to exceed each pet owner's expectations with every opportunity.

The Client Service Representative is the face of VCA, setting the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. Key responsibilities include:

Key Responsibilities
  • Providing exceptional customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Scheduling and confirming appointments.
  • Placing outbound calls for follow-ups and reaching out to prospective clients.
  • Presenting and explaining fees, including processing payments.
  • Recommending, selecting, and obtaining products and services, including prescriptions.
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
  • Managing medical records, charts, reports, and correspondence.
  • Hospital maintenance, including removal of animal waste, and ensuring the facility is neat and clean at all times.
Benefits

We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more.

Hourly wage starting at $15.00 an hour.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page.


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