Automotive Claims Resolution Specialist

3 days ago


Mission, Texas, United States Kelly Services Full time
Job Overview
The position of Mechanical Claims Adjuster at Nissan North America offers an exciting opportunity for experienced automotive technicians to work in a 100% remote contract position. With the goal of providing exceptional customer support, this role requires strong mechanical acumen and effective communication skills.

Salary and Benefits
This full-time contract position comes with a competitive hourly rate of $24-$25 per hour, depending on experience and ASE certifications. Additionally, the benefits package includes 16 paid holidays, 10 days of accrued paid time off, and enhanced medical benefits. The company's Kelly Perks-Discount Program is also available to employees.

Key Responsibilities
In this role, you will use your technical expertise to provide telephone and email support for various aspects of the claim life-cycle, including adjudication, verification, and resolution. Your responsibilities will include:
  • Verifying contract coverage and eligibility for NESNA policies.
  • Ascertaining parts and labor charges.
  • Providing preapprovals and facilitating third-party inspections.
  • Securing vendor parts and ensuring optimal part warranty coverage.

Requirements
To be successful in this position, you must have a minimum of 2+ years of automotive technical experience, preferably in a dealership, aftermarket, or independent repair shop setting. Demonstrated mechanical acumen, as evidenced by ASE certification, is also essential. Strong interpersonal, decision-making, negotiation, and conflict resolution skills are required, as well as working knowledge of Microsoft Office Suite and other PC applications. Typing skills of 35 wpm are also necessary.

Perks and Opportunities
This position offers opportunities for growth and development, with a clear path for advancement within the company. The company's commitment to employee satisfaction and well-being is evident in its comprehensive benefits package and supportive work environment.

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