Customer Service Representative

2 weeks ago

Saint Joseph, Missouri, United States Natural Grocers Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Good4U Crew Member. As a key member of our store team, you will play a critical role in delivering exceptional customer service and promoting a positive shopping experience for our customers.

Responsibilities
  • Provide world-class customer service, ensuring that every customer interaction is positive and memorable.
  • Assist with cashiering duties, including operating a cash register and handling customer transactions.
  • Support various departments within the store, including stocking, receiving, and maintaining a clean and organized store environment.
  • Participate in company initiatives and programs, including our Nutrient to Know About program.
  • Gain product knowledge and stay up-to-date on new products and promotions.
Requirements
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Previous retail experience, preferably in a customer-facing role.
  • Cashiering skills and ability to handle money accurately.
  • Ability to pass food safety training courses and/or certifications.
  • Attention to detail and ability to manage changing priorities.
  • Ability to work in a fast-paced environment and adapt to changing situations.
Benefits

As a Good4U Crew Member, you will enjoy a range of benefits, including:

  • Birthday Bonus Pay
  • Vitamin Bucks (up to $2,080 earned as store credit annually)
  • Holiday Pay for 5 Holidays – Stores Closed
  • Paid Time Off (sick days and vacation) that Increases with Tenure
  • Paid Nutrition Education
  • Good4U Crew Member Discount
  • N(power Program (customer appreciation and rewards program)
  • Regular, Scheduled Pay Increases
  • Advancement Opportunities and Career Development
  • Health and Wellness Program
  • Employee Assistance Program (EAP)
  • Employee Referral Program
Physical Demands

The physical demands of this role include:

  • Constantly lifting or carrying up to 10 lbs.
  • Frequently lifting or carrying 11-20 lbs.
  • Occasionally lifting or carrying 21-50 lbs.
  • Occasionally using the computer for data entry and use of mouse.
  • Constantly walking, standing, using fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
Work Environment

This role is based in our St. Joseph, MO store and requires the ability to work in a fast-paced retail environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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