Patient Resource Coordinator
2 months ago
Company Overview:
Shriners Children's is a compassionate community that values and supports one another. We are dedicated to delivering exceptional patient care while engaging in multi-disciplinary education and impactful research. Our environment promotes learning through evidence-based practices, innovation, and critical thinking. Our core values of compassion, integrity, accountability, and resilience define our leadership in pediatric specialty care for children and their families.
Job Overview:
Shriners Children's stands as a leading medical center specializing in pediatric burn care, orthopaedics, spinal cord injuries, cleft lip and palate, and various pediatric subspecialties. We are seeking a full-time Resource Navigator to enhance our team.
Key Responsibilities:
The Resource Navigator plays a vital administrative role, assisting patients and their families in navigating and accessing external resources, support systems, and information through both telephonic and in-person interactions. This position entails providing clerical support, aiding the team in problem-solving, and facilitating both inpatient and outpatient care. The Resource Navigator proactively addresses potential or actual transportation and lodging needs as identified by the interdisciplinary team. Additionally, this role includes offering interpretation and translation services for patients, family members, and staff at Shriners Children's Salt Lake City. This encompasses listening to, understanding, and interpreting spoken statements or translating written documents from one language to another, all in support of the medical treatment plan. Furthermore, the Resource Navigator will deliver language and cultural support to patients and families, identifying any cultural or language barriers to care.
Qualifications:
Education:
- High School Diploma/GED required
- Medical Interpretation Certification preferred
Experience:
- Bilingual English/Spanish required
- At least 1 year of experience in Clinical Medical Interpretation preferred
- At least 1 year of experience with Medical Terminology preferred
- Experience in customer support within a pediatric medical environment preferred
Other Requirements:
- Current full vaccination status required
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