Texas Works Advisor I

1 day ago

Corpus Christi, Texas, United States Health & Human Services Comm Full time
Job Description:

This is a temporary position that is expected to end on a specific date. Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Once hired, temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is seeking highly motivated, compassionate, and dedicated individuals to assist vulnerable citizens of Texas in need of food, medical care, cash assistance, and other social services.

AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.

AES is built upon its core values of respect, ownership, collaboration, and integrity, with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well-organized, able to multitask, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work ethic, and a desire to help others.

Comprehensive Compensation Package:

Annual Starting Salary: $36,901.20

Employer Paid Health Benefits: $3,735.60

Vacation Leave Accrued Annually: $1,845.06

Sick Leave Accrued Annually: $1,845.06

Total Annual Starting Salary and Benefit Package: $44,326.92

Note: This is a representation, and actual compensation packages may vary.

Essential Job Functions:
  • Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
  • Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
  • Compute and authorize benefits based on eligibility determination.
  • Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
  • Perform other duties as assigned.
Knowledge, Skills, and Abilities:
  • Use fact-finding techniques to obtain, relate, and evaluate information provided by applicants.
  • Read, understand, apply, and explain detailed regulations and policies.
  • Perform basic arithmetic functions.
  • Manage time efficiently by establishing priorities in accordance with importance and deadlines.
  • Establish and maintain effective work relationships with others.
  • Ability to communicate effectively both verbally and in writing.
  • Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.
  • Follow written and oral directions and instructions.
Registration or Licensure Requirements:

N/A

Initial Selection Criteria:Experience:

One (1) year of customer service experience with public contact, which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience.

Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.

Education:

High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.

Thirty (30) semester or forty-five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.

Additional Information:

Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Once hired, temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

This position can be filled at various locations.

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