Texas Works Advisor I
20 hours ago
This is a temporary position that is expected to end on a specific date. Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Once hired, temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.
Key Responsibilities:- Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
- Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
- Compute and authorize benefits based on eligibility determination.
- Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
- Perform other duties as assigned.
- One year of customer service experience with public contact, which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience.
- Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.
- High School Diploma or GED equivalent is required.
- Sixty semester or ninety quarter hours from an accredited college or university is preferred.
Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Once hired, temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.
This position can be filled at various locations.
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Texas Works Advisor I
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