Branch Operations Specialist

3 days ago


Ashland, Ohio, United States Xylem Full time
Job Description

This role is a critical component of our branch's success, focusing on the efficient management of our yard and dispatch operations. Key responsibilities include scheduling deliveries and pickups, organizing equipment rentals, sales, and transfers, as well as loading/unloading trucks and assisting customers with their needs.

We offer a comprehensive benefits package, including 4 weeks of paid time off for hourly positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits. This role can support various business units and requires strong documentation, payment, and issue resolution skills.

CORE RESPONSIBILITIES:

  • Manage inbound phone calls, online inquiries, and customer walk-ins.
  • Perform routine tasks related to process execution.
  • Collaborate with customers and branch staff to resolve issues.
  • Process customer requests, such as rental quote generation and order placement.
  • Document tasks in process flows.
  • Answer product questions and direct inquiries to appropriate personnel when necessary.
  • Enter orders and arrange delivery to all sites and locations.
  • Handle contract renewals and changes.
  • Review autorenewals and support contract additions.
  • Complete equipment and rental processes.
  • Support Service Shop Technicians in completing work orders and pulling parts.
  • Compile metrics and assist branch manager in resolving customer requests.
  • Maintain accurate time entries and billing.
  • Obtain and update forms of payment.
  • E nsure service operations and part numbers are added to service orders.
  • Create and maintain a safe working environment.
  • Tackle internal and external customer needs and expectations.
  • Demonstrate high-impact culture through innovation, accountability, and empowerment.
  • Function in a team environment with limited supervision.


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