Customer Experience Associate

7 days ago


Hershey, Pennsylvania, United States SMG Full time
About Our Company

We are a forward-thinking company renowned for delivering exceptional customer experiences, setting us apart from the competition. Our team of dedicated professionals focuses on creating solutions that leave a lasting positive impact.


Whether you're looking to start your career or seeking new challenges, we offer a dynamic environment where you can thrive and grow.
As a Customer Service Representative at SMG, you'll have the opportunity to explore your curiosity, learn new skills, and take on fresh challenges every day.

About the Role
  • Determine customers' unique needs and provide tailored products and services to enhance their satisfaction.
  • Ensure accurate, timely, and personalized sales transactions that meet customers' specifications.
  • Keep customers informed about pricing options, promotions, delays, installation dates, and other relevant information.
  • Upsell new products or services when needed to meet customers' needs.
  • Attend training sessions and virtual meetings to stay up-to-date on client sales, promotions, and product updates.
  • Communicate effectively with empathy, professionalism, and courtesy to address customer concerns.
  • Collaborate with fellow customer service and sales teams to exceed customer acquisition and sales targets.


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