Retail Store Supervisor

6 days ago


Hershey, Pennsylvania, United States Levi Strauss & Co. Full time
About the Role

We're looking for a dynamic Retail Store Supervisor to join our team in Hershey, PA. As a key member of our store management team, you'll contribute to the successful implementation of strategies and operational excellence that drive brand equity, customer satisfaction, and financial growth.

Key Responsibilities:
  • Create a high-energy store experience by engaging consumers and modeling service behaviors to other associates, providing coaching on sales training to ensure exceptional service and sales.
  • Proactively resolve consumer concerns in line with company policy, prioritizing consumer satisfaction and partnering with store management on elevated issues.
  • Participate in training processes for new hires and current employees on LS&CO culture, product knowledge, service practices, loss prevention, and store policies.
  • Collaborate with store management to set expectations, coach, and foster an environment that encourages engagement, retention, and talent development, delivering formal performance feedback in partnership with store management.
  • Efficiently handle cash handling and merchandise operations such as shipment processing, floor sets, markdowns, and replenishment systems while maintaining standards and complying with store policy.
  • Work closely with the Store Manager, Associate Manager, and Assistant Store Manager(s) to adjust store business strategies and meet or exceed established sales and performance goals daily.
  • Supervise store teams in the absence of another manager.
Requirements:
  • Progressive retail leadership experience with proven skills in supervising, coaching, and training.
  • Able to work a flexible schedule, including evenings, weekends, and holidays, and have reliable transportation.
  • High school diploma or GED preferred.
  • Ability to perform all essential job functions and lift up to 40 pounds, with reasonable accommodations made for individuals with disabilities.
Benefits

We offer a comprehensive benefits package that includes:

  • A 401K match of $1.25 for every $1.00 contributed, up to the first 6% of pay saved.
  • Five hours of paid volunteer time per month with nonprofit organizations.
  • A 60% discount on regular-price merchandise.
  • Paid Family Leave.
About Us

Levi Strauss & Co. is a global leader in jeans manufacturing and design, committed to making a positive impact on the world. Our brands stand for freedom and self-expression around the world.

Salary

The estimated annual salary for this role is between $45,000-$60,000, depending on experience and qualifications.



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