Computer Support Specialist

4 weeks ago


Des Moines, Iowa, United States RK Management Consultants Full time
Job Summary

We are seeking a highly skilled Computer Support Associate to join our team at RK Management Consultants. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our computer systems and equipment.

Key Responsibilities
  • Perform routine maintenance and troubleshooting tasks to ensure the smooth operation of our computer systems and equipment.
  • Imaging computers, replacing printer toner, and disposing of outdated assets.
  • Resolve trouble tickets from ServiceNow queues and document recording and/or distributing information.
  • Effective e-mail communications and ability to create and maintain basic documents/records.
  • Recognize problems with processes/operations supported and resolve those problems with pre-established and documented solutions.
  • Maintain equipment, supplies, and data supporting processes or operations.
  • Apply technical knowledge in the support of processes or operations.
Requirements
  • Knowledge of computing and networking concepts and fundamentals.
  • Experience with AV/conference room support is required.
  • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
  • Knowledge of Agile methodology.
  • Knowledge of computer security policies and a general overall knowledge of computer security concepts.
  • 1 year or more IT experience preferred, but recent college graduates will be considered.
What We Offer

We offer a competitive pay rate of $18-$23 per hour, depending on qualifications and experience. We are seeking candidates for 1st, 2nd, and 3rd shifts.



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