Restaurant Waitstaff
2 weeks ago
Compensation Type:
Hourly
Company Overview:
TradeWinds Island Resort is a distinguished destination in the hospitality sector, celebrated for its innovative approach and commitment to guest satisfaction. Our resort is strategically located in a prime beach area, offering a blend of relaxation and adventure for all visitors. We pride ourselves on creating memorable experiences and maintaining a portfolio that reflects excellence in service and accommodations.
Position Overview:
The Restaurant Server plays a vital role in delivering exceptional service to our guests. This position involves efficiently managing guest orders, ensuring timely delivery, and processing payments with accuracy.
Key Responsibilities:
- Exhibit a friendly, attentive, and helpful demeanor towards guests, management, and fellow team members.
- Understand the layout and operations of the restaurant, lounges, and room service.
- Maintain comprehensive knowledge of menu items and daily specials.
- Provide attentive service to guests, fulfilling all food and beverage requests.
- Assist in maintaining cleanliness by clearing tables and managing soiled dishes.
- Utilize the Point of Sale (P.O.S) system effectively.
- Handle cash and prepare end-of-shift financial documentation.
- Perform opening and closing duties as per assigned checklist.
- Ensure that dining areas are well-stocked and orderly.
- Keep beverages replenished for guests throughout their dining experience.
- Manage the breakdown of soiled items in accordance with established procedures.
- Answer phone inquiries professionally.
- Promote food, beverage, and special offers to enhance guest experience.
- Be knowledgeable about safety equipment and procedures.
- Ensure overall guest satisfaction through attentive service.
Qualifications:
- High School diploma or equivalent; experience in hospitality is preferred.
- Flexibility to work long hours as needed.
- Ability to lift and carry items weighing up to 50 pounds.
- Capability to stand for extended periods.
- Proficient in navigating the dining area while carrying trays.
- Effective verbal and written communication skills.
- Strong listening skills to address guest and employee concerns.
- Ability to multitask and prioritize effectively.
- Maintain a professional appearance and adhere to grooming standards.
- Commitment to safety and operational standards.
- Willingness to learn and adapt to various roles within the resort.
- Demonstrate initiative and a proactive approach to guest service.
- Uphold confidentiality and handle sensitive information appropriately.
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