Customer Service Delivery Station Associate
5 days ago
We are seeking a highly skilled and customer-focused Delivery Station Liaison to join our team at Amazon. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their packages are delivered on time and with a smile.
Key Responsibilities- Communicate with customers directly, in-person, via phone, and via email to resolve issues and provide support.
- Empathize with and prioritize customer needs, upholding company values and respecting every customer interaction.
- Resolve issues and set appropriate expectations with customers, consistently composing grammatically correct and concise written responses.
- Approach problems logically and with good judgment to ensure the appropriate customer outcome.
- Make quick and effective decisions on behalf of the customer, working a flexible full-time schedule.
- Perform tasks that require physical effort, including carrying, lifting, pushing, and pulling up to 49 pounds, standing and walking for up to 12 hours, and working in a loud environment.
Our customer service team is dedicated to providing exceptional support to our customers, and we're looking for a team member who shares our passion for delivering outstanding customer experiences. As a Delivery Station Liaison, you will be part of a dynamic team that is committed to making Amazon the most customer-centric company on Earth.
Requirements- High school diploma or equivalent.
- Previous experience in customer service.
- Ability to effectively prioritize work time to ensure efficiency.
- Experience with Windows Operating Systems and Microsoft Outlook.
- Familiarity with multiple web browsers, database searching, and instant messenger tools.
- Bachelor's degree or equivalent work-related experience.
- Proficiency in verbal and written communication skills.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.
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