Medical Support Assistant

3 weeks ago

Ann Arbor, Michigan, United States Veterans Affairs, Veterans Health Administration Full time
Job Summary

The Medical Support Assistant position at the LTC Charles S. Kettles VA Medical Center is a crucial role in the Patient Care Services team. As a Medical Support Assistant, you will perform a range of administrative and clerical duties to support the healthcare team.

Key Responsibilities
  • Screen individuals before entry to the facility and greet patients in a courteous and helpful manner.
  • Interview patients for appointments and answer phones to relay messages to appropriate staff.
  • Schedule appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
  • Verify and update demographics and insurance information when patients check in for appointments.
  • Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic.
  • Coordinate administrative functions relating to emergency and non-emergency transfers to other Veterans Affairs facilities or private hospitals.
Requirements
  • Must be a U.S. Citizen.
  • Must be proficient in written and spoken English.
  • Must be able to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner.
  • Must be able to use, and navigate between, various types of office automation equipment and software to support patient care.
  • Must have knowledge of basic medical terminology to assist in the provision of care to patients.
Work Environment

The work environment is in an adequately lighted, heated, and ventilated medical facility setting. The work requires some physical exertion, such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

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