Medical Support Assistant

4 days ago


Ann Arbor, Michigan, United States Veterans Affairs, Veterans Health Administration Full time
Job Summary

We are seeking a highly skilled and detail-oriented Medical Support Assistant to join our team at the Veterans Affairs, Veterans Health Administration. As a Medical Support Assistant, you will play a vital role in providing administrative and clerical support to our healthcare team.

Key Responsibilities
  • Screen individuals before entry to the facility and greet patients in a courteous and helpful manner.
  • Interview patients for appointments and answer phones to relay messages to appropriate staff.
  • Schedule appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
  • Verify and update demographics and insurance information when patients check in for appointments.
  • Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic.
  • Coordinate administrative functions relating to emergency and non-emergency transfers to other Veterans Affairs facilities or private hospitals.
Requirements
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Experience: Six months of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
  • Education: One year above high school or equivalent combination of experience and education.
  • English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
Working Conditions

The work environment is in an adequately lighted, heated, and ventilated medical facility setting. The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals and record boxes.

This is a full-time position with varying/rotating shifts, weekday, afternoon, and evening shifts, holiday, and weekend work schedules. Telework is not available, and this is not a virtual position.



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