Customer Service Network Representative

1 week ago


Cherryville, North Carolina, United States FusionWorks Full time

About FusionWorks

FusionWorks is a leading provider of innovative energy solutions, dedicated to delivering exceptional customer experiences. As a key player in the energy transition, we strive to be a trusted partner in the pursuit of climate protection.

Job Summary

We are seeking a highly skilled Customer Service Network Representative to join our team at FusionWorks. As the first point of contact for customers, you will play a critical role in coordinating the timely processing of all customer inquiries and issues.

Key Responsibilities

  • Provide exceptional customer service, ensuring prompt and professional handling of customer inquiries and concerns.
  • Coordinate with internal teams to resolve customer issues and provide solutions.
  • Develop and maintain a deep understanding of customer needs and preferences.
  • Collaborate with colleagues to identify and implement process improvements.

Requirements

To be successful in this role, you will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also have a strong understanding of customer service principles and practices.



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