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Customer Service Representative

2 months ago


Cherryville, North Carolina, United States Cox Communications Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist II. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
  • Develop and maintain a thorough understanding of our products and services to provide accurate and informed support.
  • Continuously improve customer service processes and procedures to enhance the overall customer experience.
Requirements
  • High school diploma or equivalent required; degree in a related field preferred.
  • Minimum 3 years of experience in a customer-facing role, preferably in a service industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service excellence.
What We Offer

As a Customer Care Specialist II at Cox Communications, you will have the opportunity to work with a dynamic and customer-focused team, delivering exceptional service and support to our clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.