Service Representative

4 days ago


New York, New York, United States Little Apple Toyota Honda Full time
Company Overview
Little Apple Toyota Honda is a reputable automobile dealer that has been serving the community for years. We pride ourselves on providing exceptional customer service and maintaining a positive reputation in the industry.

Job Description
We are seeking a highly skilled Service Advisor to join our team. As a key member of our service department, you will be responsible for ensuring our customers receive exceptional service from scheduling appointments to delivering completed vehicles.

Key Responsibilities
As a Service Advisor, your primary responsibilities will include:
  • Greeting customers promptly and assisting them with their vehicle service needs.
  • Managing and scheduling service appointments efficiently using dealership systems.
  • Assisting with various types of repair orders, including customer-pay, warranty, and internal repairs.
  • Maintaining an average of 1.3 hours per repair order and ensuring a total effective labor rate of $115.00 or higher.
  • Selling dealership products and services, including non-warranty or prepaid service plans, maintenance, repairs, and accessories.
  • Ensuring a multi-point inspection is performed on every vehicle and provided to customers via Xtime Inspect.


Requirements
To be successful in this role, you will need to have:
  • A valid driver's license.
  • Experience as an automotive technician or in a similar role (preferred).
  • Excellent communication skills, both written and verbal.
  • The ability to work both indoors and outdoors, lift over 50 lbs occasionally, and perform repetitive tasks such as walking, bending, and grasping.


Salary
$60,000 - $80,000 per year, depending on experience.

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