Service Representative
4 days ago
Little Apple Toyota Honda is a reputable automobile dealer that has been serving the community for years. We pride ourselves on providing exceptional customer service and maintaining a positive reputation in the industry.
Job Description
We are seeking a highly skilled Service Advisor to join our team. As a key member of our service department, you will be responsible for ensuring our customers receive exceptional service from scheduling appointments to delivering completed vehicles.
Key Responsibilities
As a Service Advisor, your primary responsibilities will include:
- Greeting customers promptly and assisting them with their vehicle service needs.
- Managing and scheduling service appointments efficiently using dealership systems.
- Assisting with various types of repair orders, including customer-pay, warranty, and internal repairs.
- Maintaining an average of 1.3 hours per repair order and ensuring a total effective labor rate of $115.00 or higher.
- Selling dealership products and services, including non-warranty or prepaid service plans, maintenance, repairs, and accessories.
- Ensuring a multi-point inspection is performed on every vehicle and provided to customers via Xtime Inspect.
Requirements
To be successful in this role, you will need to have:
- A valid driver's license.
- Experience as an automotive technician or in a similar role (preferred).
- Excellent communication skills, both written and verbal.
- The ability to work both indoors and outdoors, lift over 50 lbs occasionally, and perform repetitive tasks such as walking, bending, and grasping.
Salary
$60,000 - $80,000 per year, depending on experience.
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