Service Operations Representative

3 weeks ago


New York, New York, United States Canon U.S.A., Inc. Full time

Job Title: Service Operations Representative

About the Role

We are seeking a highly skilled Service Operations Representative to join our team. The ideal candidate will have strong communication skills and the ability to receive and address client concerns in an effective and timely manner.

This is a customer-facing role that requires compliance with customer policies and protocols, which may include certain health-related screening and/or vaccinations. You will support our customer at site locations throughout the NY metropolitan area.

Main Responsibilities:
  • Promptly inform supervisor of potential problems or customer concerns.
  • Review and respond to management and client requests via emails, phone calls, text messages, and verbal communications.
  • Provide good customer service by focusing on prompt resolution of issues.
  • Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.

You will oversee workflow and job balance between staff, ensuring tasks are completed within account SLA requirements. This role also involves communicating and training team members in changes to workflow or procedure.

The estimated salary for this position is $22.20 - $29.80 per hour, based on industry standards and market rates for similar positions in the NY metropolitan area.



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