Restaurant Manager
2 days ago
The Restaurant General Manager (RGM) is responsible for overseeing the daily operations of a single Burger King restaurant, ensuring guest satisfaction, and driving desired restaurant outcomes. This role leads the restaurant management team and oversees financial controls, operations, people development, Guest Trac, and BK compliance across all shifts.
Key Responsibilities:- Operate the restaurant efficiently, promoting friendly service and high-quality food.
- Maintain a clean, sanitized, and organized restaurant environment.
- Exhibit excellent customer relations and satisfaction skills, promoting the same to all team members.
- Recruit, interview, and hire hourly team members, ensuring I-9 Form compliance.
- Properly train and/or ascertain that all personnel are properly trained.
- Monitor product inventory, ensuring all items are dated and planning proper stock rotation.
- Purchase and receive all items, checking each invoice for accuracy.
- Process administrative forms, invoices, and necessary paperwork as instructed by the District Manager.
- Adhere to production standards and procedures to achieve uniform product quality and food cost control.
- Manage labor costs effectively, understanding P&Ls to run operations.
- Implement and maintain preventative maintenance programs for equipment, property, and premises.
- Maintain proper security and follow security policy guidelines in all areas of the restaurant.
- Carry out operational procedures as outlined in the Manual of Operations, Employee Handbook, and training manuals.
- Assist in planning, organizing, and participating in company goals.
- Ensure all employees follow cash procedures as outlined in the Company's cash policy.
- Maintain required computer and operating reports.
- Complete proper shift-change procedures.
- Be proficient on every team member position in a Burger King restaurant.
- Complete timely and accurate performance reviews on all employees according to Company guidelines.
- Follow Company policies when counseling, documenting, or discharging employees.
- Maintain established speed of service standards.
- Ensure all employees comply with uniform and personal appearance requirements.
- Forecast sales and product production and labor needs.
- Ensure employees comply with all Company policies and procedures.
- Must be 18 years of age or older.
- Has an automobile with required insurance coverage available to drive for the Company.
- Valid Driver's License.
- 1-2 years of restaurant management experience.
- Complete all internal certification programs.
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