Customer Service Director

4 days ago


Plymouth Meeting, Pennsylvania, United States Whole Foods Market IP, L.P. Full time
Job Overview

We are seeking a highly skilled Customer Service Supervisor to join our team at Whole Foods Market. This role is responsible for providing exceptional customer service, supervising and training team members, and ensuring the smooth operation of our store support team.

Responsibilities
  • Supervise and delegate tasks to team members to ensure seamless day-to-day operations.
  • Collaborate with the team trainer to develop and implement high-performance training programs that minimize turnover.
  • Provide guidance and mentorship to new team members, utilizing learning checklists and training materials.
  • Maintain a clean, well-stocked, and properly rotated store environment.
  • Resolve complex customer complaints in a professional and courteous manner.
  • Ensure all necessary breaks are provided to team members.
  • Communicate team concerns and attendance issues to the team leader and store leadership.
  • Set and achieve the highest standards of retail execution.
  • Foster a positive work environment by promoting outstanding teamwork, mutual respect, and exceptional morale.
  • Monitor customer flows and needs, directing team members as necessary to satisfy and delight customers.
Requirements
  • 12+ months retail experience.
  • Extensive knowledge of store support team procedures and policies.
  • Ability to teach others in a positive and constructive manner.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
  • Proficiency with email, Microsoft Office, and operations-related applications.


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