Customer Service Representative

15 hours ago


Plymouth Meeting, Pennsylvania, United States TD Bank Group Full time
Job Overview
TD Bank Group is seeking a Customer Service Representative to join our team. As a key member of our banking staff, you will be responsible for delivering exceptional customer experiences while processing everyday banking transactions with accuracy and efficiency.

Salary Range: $20.50 - $25.50 USD per hour

Key Responsibilities:
• Execute TD's brand promise to customers by consistently executing appropriate behaviors to deliver a legendary customer experience in the store
• Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
• Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
• Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary
• Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately

Requirements:
• High school diploma or GED
• 6 months work-related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
• Ability to work during operating hours to include weekends, evenings, holidays as scheduled
• Demonstrated customer service skills preferred
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with ability to be concise, clear, and consistent

Benefits:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

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