Customer Service Lead
5 days ago
The ideal candidate for this role is a natural leader with excellent communication skills. They will be responsible for leading day-to-day customer service initiatives and inspiring their team to provide exceptional customer experiences.
Key Responsibilities:
- Drive improvement of friendliness, speed of checkout, and customer feedback surveys.
- Maintain a neat and orderly front end area and troubleshoot issues with registers and transactions.
- Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs or more, as well as the ability to stand and walk for extended periods of time.
This role offers a competitive wage of $14 per hour, flexible hours, and an associate discount. Part-time associates may also be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan.
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Customer Experience Associate
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