Customer Service Liaison
3 days ago
About Us
GrowthExpertz is a dynamic firm specializing in providing tailored recruitment, marketing, and coaching solutions for startups. Our team of experts strives to help businesses scale efficiently through transparent, data-driven approaches.
Role Overview
We are seeking an organized and customer-focused professional to join our sales team as a Customer Service Liaison. This role involves providing exceptional service and support to customers while ensuring smooth communication between departments. The ideal candidate will handle inquiries about product availability and pricing, resolve order-related issues, and ensure customer satisfaction.
This position requires strong multitasking, time management, and organizational abilities. The successful candidate will be responsible for managing customer interactions across various channels, including phone, email, and chat. They will also utilize Excel, CRM, and other company software to manage customer information and interactions.
Key Responsibilities
- Manage customer communications efficiently and professionally.
- Handle multi-line phone systems and route calls based on sales territories.
- Investigate and resolve customer inquiries related to product availability, pricing, and order status.
- Process purchase orders and ensure accurate follow-up details such as tracking numbers, lead times, and estimated delivery dates.
- Collaborate closely with the sales team to ensure all customer needs are met and issues are escalated when necessary.
Required Skills and Qualifications
- Proven office experience with strong familiarity in using office equipment.
- Proficiency with CRM systems, Slack, Outlook, Excel, and Adobe.
- Strong problem-solving skills and the ability to work independently and as part of a team.
- Excellent communication and active listening skills.
Benefits
- 401(k) with matching.
- Dental insurance.
- Health insurance.
- On-the-job training.
- PTO (Paid time off).
- Vision insurance.
Estimated Salary Range: $16.00 - $20.00 per hour.
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